Today I want to discuss what I think is a very interesting topic: the psychology of conflict. This was one of my favorite subjects at university, and I decided to share something with you. There are many different techniques in the psychology of conflict. Some will allow you to get your way in an argument, others will allow you to ask for something correctly. And we are not always talking about manipulation here; often it is just a healthy, objective look at the situation. But these techniques are more likely aimed at obtaining personal gain, and today I would like to focus on something else. Cooperation👫🤝How to cooperate in a conflict and make sure that both sides are satisfied?? Many people don’t know😯So, the negotiation technique 🗣️👥❗Negotiations should be used if the person with whom the conflict arose is important to you, and the subject of the conflict is important.❗What needs to be done? 1. Listen carefully to your opponent's claims. Hear what worries him, why he is unhappy.2. Summarize his words and clarify whether you understood the main idea correctly. This will make him feel heard and will reduce his aggression.3. Let your interlocutor understand that he has the right to his point of view and emotions about the situation. You can say so directly. 4. Now express your emotions and dissatisfaction. It is important not to blame your interlocutor, but to speak specifically about yourself: “I feel..”; “I’m offended that..”; "I was angry at.."5. Your opponent may not agree with what you say. He has the right to express his disagreement, but the “I-statement” rule also works here: let him talk about himself. Ask him about it if necessary.6. Now that opinions have been heard, you and your interlocutor can offer options for resolving the situation. Negotiate until BOTH PARTIES are satisfied with the result of the negotiations. It is very important that throughout the negotiation process, opponents treat each other with understanding. We are all different and see this world differently, each from our own perspective. Try to sincerely understand the other person’s position and allow him to be that way.❗ All this may not work out the first time. Yes, and from the second too. Interaction between people is always the most difficult thing, the thing that is difficult to change. But if you and your opponent are sincerely interested in a positive outcome of the conflict, sooner or later everything will work out!