From the author: Published in: Communication technologies in the modern world.//Proceedings of the International Scientific and Practical Conference. –SPb., LLC Publishing House "OM-Press" 2006. P.64-65. Information about the author: Sokovnina M.S., educational psychologist of the highest category, member of the St. Petersburg Organization of Transactional Analysis, a branch of the European Association of Transactional Analysis Communication Analysis in groups and organizations using the K. ThomasK questionnaire. Thomas identifies the following ways of regulating conflicts: rivalry (competition, competition) as the desire to achieve the satisfaction of one’s interests to the detriment of another; accommodation, which means sacrificing one's own interests for the sake of another; avoidance, as a lack of desire for both cooperation and achieving one’s own goals; cooperation, as the desire to come to an alternative that fully satisfies the interests of both parties: and compromise (1). Four of these ways of managing conflict (competition, accommodation, avoidance, and cooperation) can be seen as fundamental strategies characteristic of and resulting from the basic “life position” concept developed in transactional analysis. From our point of view, the life position determines both the choice of strategy and the choice of the corresponding scenario. The views of different authors (2) in transactional analysis differ regarding which of these personality components is primary and which is secondary, but it is generally accepted that they are connected (correlated) with each other. (the nature of this connection is reflected in Table 1). Table 1. Position Strategy Scenario I am OK, you are OK Cooperation of the Winner I am OK, you are not OK Rivalry of the Worker I am not OK, you are OK Adaptation Banal I am not OK, you are not OK Avoidance Loser What is new that the author of these theses proposes is to use the idea that there are not three, but four types of scenarios, corresponding to the four main life positions. (What is new in this case is the addition of the Worker scenario. It can be called a loser because the strategies of competition, supercontrol, struggle, repression and competition characteristic of it are more energy-consuming than strategies characteristic of other types of scenario) Based on the above, based on the diagnosis of the strategies used in a group or organization, one can make assumptions about the scenario of the group, organization and, accordingly, about their productivity and the ability to achieve goals. Thus, the K. Thomas questionnaire can be used for organizational analysis. The data obtained using the K. Thomas questionnaire can also be used to analyze the characteristics of communication, information processes and transactions within the organization, since each of the listed strategies can be considered as specific communication. In this case, we will consider the unit of communication - the transaction (consisting of two elements - stimulus and response) - as it is carried out or distorted in the context of one or another of the mentioned strategies. Thus, for example, when using a cooperative strategy, an individual gives others information about his needs (stimulus) to solve a problem (stimulus), but is also open to receiving information from others (response). When using an avoidance strategy, information exchange is completely absent (there is neither stimulus nor reaction). When using the strategy of competition, rivalry, overcontrol, the individual “sends” a stimulus, but the reactions of others are not taken into account. When using the adaptation strategy, the individual perceives stimuli from others, but does not respond to them, and does not actively send stimuli to others. All these features of transactions in the context of strategies can also be represented as features of the prevailing information flows within the organization. This type of organization.6-9